16th Annual NCA Educational Conference


Full schedule and registration now online www.ncakey.org

Why go to Vegas? Being a brand new chapter director has been challenging – our board has all new directors, learning how to best work together for a large chapter’s needs. We believe we’re on a mission (to grow and strengthen the chapter), and we won’t quit – even though we may admit at times that we’re tired!

Recently, an NCA Executive Board member I’ve never met praised our chapter because we have such great meetings, fun special events, and a strong membership. We have the largest number of Certified Concierge and Endorsed Partners in the NCA! Many of our chapter concierge members are highly regarded throughout the country, heralding decades of professional experience. Our affiliate members completely “get it” – you get more out of an organization when you are an active member. Our strong affiliate membership consistently shows the concierge members why they’re the best vendors in the Twin Cities Metro.

So, you may be thinking, why go to the conference in Las Vegas? Is it worth the trip?

 If you’re a Certified Concierge, the answer is easy, for conference attendance fulfills your required continuing education credits for this year.

 If you’re a newer concierge, this educational conference builds upon the talents you have been developing, becoming the best concierge service ambassador possible.

 An affiliate member attending a concierge conference has multiple opportunities to network with concierge from across the country, expanding their company’s exposure to the best referral system in existence.

Going to the 2014 NCA Conference in Vegas gives us all a chance to learn about another city, make new (and cement existing) friendships, renew our spirits. Along the way, we’ll learn a new perspective on our growing profession and the service level required of lead-ers in the industry.

See you there!


A Letter from the President…

Please accept this letter as a big paper hug. Those in the service industries (especially concierge, in my experience) work tirelessly every day to make others happy. At times, there’s a small gratuity and a quick smile. Sometimes, there’s … [Continue reading]

52 Ways To Use A Concierge

This is a guest post from one of my favorites in the concierge industry, Katharine C. Giovanni. She is smart and full of life, and I'm so glad that I've had the chance to learn from her!   One of the questions I get asked by the media is … [Continue reading]

5 Business Lessons Learned From Your Dog?

Whether or not you believe a dog is "man's best friend," there are a number of lessons we humans can learn from our loving canines: 1) Sniff out the competition. Yes, I know - dogs take this one a little too far! In business, however, you need to … [Continue reading]

What IS a concierge, anyway?

kon' syerzh: Noun. 1) A caretaker of an apartment complex or small hotel, typically living on premises. 2) A hotel employee whose job is to assist guests by making theater and restaurant reservations, etc. Boy, is that out of date! Though … [Continue reading]

Don’t Just Roll the Dice!

What are the duties of a concierge? The role of a concierge is that of a temporary personal assistant, local travel guide, and all around know-it-all. The job description for a concierge must contain a strong emphasis on customer service, a deep … [Continue reading]

Calling all excellent service providers!

We are now looking to bring in more vendor partners to service our customers. Any professional, successful service provider may apply. We only accept those with a license to operate a business in their state, with acceptable business and liability … [Continue reading]

Organizing Pitfalls to Avoid

Helene Segura of Living Order San Antonio is a wonderful resource of best practices when organizing the chaos and clutter in your life. Here is a twist on that, which I found most appealing: what to avoid when trying to get all those ducks in a … [Continue reading]

Hang in There

In this economic downturn, many in the concierge and errand industry are nervous. Rightly so, of course, but there are a few ways to help ride out the low tide: manage your savings as well as your spending, boost your marketing in less-expensive, … [Continue reading]

Concierge in a Box Registered by USPTO

We are pleased to announce the U.S. Patent and Trademark Office has granted registration of trademark for our service product, Concierge In A Box. Hard work (and lots of waiting!) has its rewards. … [Continue reading]