Great (old) customer service read: It’s Not My Department! How America Can Return to Excellence — Giving and Receiving Quality Service by Peter Glen

Though it was first published in 2002, and some of the examples feel a decade older than that, anyone can translate the ideas and spirit of this book into their own circumstances. It’s practical, and in the fast world of ‘eat or get eaten’, who has time for anything else?

It’s good and you can find it at the library or pick up an inexpensive used copy.

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